Gift cards can be purchased either in-store or online on our website here. To purchase one on our site, simply add the gift card to your basket. Upon purchase, you will receive an order confirmation with your gift card within 24 hours.
No, our gift cards are non-refundable.
First, ensure that you are entering the discount code exactly as it appears. Our discount vouchers are case sensitive. You must also ensure that the discount is still in date and has not yet expired. Secondly, review the terms and conditions of the discount code. It may be that the code is intended for specific items or categories. If you have any further issues, please email us to firstname.lastname@example.org
You only use one promotional discount in any individual order.
Due to the delicate nature and high value of our products, we offer door to door shipping. We work with different couriers such as EMS, UPS, DHL or FedEx, depending on the items and size of the order.
Estimated delivery time for in stock items:
-Worldwide: 7-14 business days
-Israel: 3-7 business days
-For special orders and expedited deliveries please click here
*While we do our best to meet our time frames, during certain busy periods there
may be some changes to the schedule.
Sure! Along with the confirmation of your order, you will receive a tracking number which can be used to check the status of your order.
Customs and Import charges are only required once an item has arrived in a designated country. Unfortunately, we have no control over the charges, as customs and imports policies vary depending on the country. We suggest you double check with the country of destination before you place your order.
Your order should arrive within the time frame of your chosen delivery method, which can be checked in the confirmation email of your order. Furthermore, you should receive a tracking code alongside your confirmation. If the delivery time frame has passed and you have yet to receive your order, please contact us at email@example.com
Upon placing your order, we work hard to ensure that the items are shipped out as quickly as possible to get you your order as quickly as possible. Therefore, we are unable to cancel any order once it has been placed. If you are unhappy with your order, you are welcome to return them, in accordance with our return policy , within 30 days of purchase.
Upon placing your order, we work hard to ensure that the items are shipped out as quickly as possible to get you your order as quickly as possible. Therefore, once your order has been places, we are unable to amend your order. If you are unhappy with your order, you are welcome to return them, in accordance with our return policy , within 30 days of purchase. If you would like to purchase an additional item, please contact us as soon as possible at firstname.lastname@example.org
Upon completing your order, you should receive confirmation via email. If for some reason you did not receive anything from us, double check your spam and junk folders. If you still cannot find the email, please log into your account with us to ensure that your order was initially purchased. If you are still having any issues, please contact us at email@example.com
Yes, we can provide removable caps for the wine fountains. For example, if a wine fountain has 12 spouts but you only need wine for 8 guests, we can provide caps to block the unused spouts.
All our silverware are prepared in a way which allows them to be washed in a dishwasher.
The majority of our products are made from sterling silver, aside from a number of products which have a plating option. To specifically order items plated in silver, please contact us at firstname.lastname@example.org.
Products listed as ‘Made in Israel’ do not require immersion, while items that are made outside of Israel do require.
Sure! If there is something you see on our site which you would like to personalize, or if there is something that you would like custom made, please contact us by e-mail to email@example.com.